At Enso® Knives, Knife Set, Chef Knife, Japanese Knives, we respect the privacy of our users and recognize the importance of protecting personal information collected through our website ensoknives.shop (the “Site”). This Privacy Policy describes how we collect, use, and disclose information in connection with your use of our Site.

Information We Collect

We collect both personal and non-personal information from you when you visit our Site. Personal information refers to any information that can be used to identify you specifically, such as your name, email address, phone number, etc. Non-personal information refers to information that does not identify you specifically, such as browser information, general location information, demographic information, etc.

Information You Provide to Us

We collect personal information when you voluntarily provide it to us, such as when you create an account, make a purchase, sign up for our newsletter, participate in forums or chat rooms, respond to surveys, submit comments or request information. The types of personal information we may collect includes your name, email address, phone number, address, username and password.

We also collect other information you provide such as product reviews, forum posts, wish lists, photos, personal description and any other information you choose to include. If you make a purchase, we collect payment information such as your credit or debit card number.

Information We Collect Automatically

We use various technologies to collect non-personal information automatically as you interact with our Site. The information we collect may include IP address, device ID, browser type, operating system, referral URLs, information about your interaction with our Site, and demographic information. We collect this information in order to monitor and analyze use of the Site and improve the Site’s functionality.

Cookies and Similar Technologies

We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers, to collect information and support certain features of our Site. For example, we may use these technologies to:

• Collect information about how you interact with our Site, including pages accessed and links clicked.
• Recognize you when you return to the Site so that content can be personalized, advertisements can be served to you, and you do not have to log in again.
• Compile anonymous, aggregated statistics that allow us to understand how users use our Site and to help us improve its structure and content.
• Allow you to use shopping carts and make purchases.
• Support security measures, such as requiring re-login after a certain period of inactivity.

You can control cookies through your browser settings and other tools, but if you block certain cookies, you may not be able to register, log in, or access some parts of our Site.

How We Use Your Information

We will only use your personal information as permitted by law. We typically use personal and non-personal information for the following purposes:

• Provide, maintain, and improve the Site, including by understanding how the Site is used so we can improve its design and functionality.
• Enable you to access and use the Site.
• Provide products and services you request, process transactions, and ship orders.
• Communicate with you about orders, products, services, offers, promotions, and events.
• Send marketing and promotional communications via email, text, phone, notifications, or other channels.
• Conduct research and analysis to improve our products, services, Site, and customer communications.
• Prevent and address fraud, breach of policies or terms, and threats or harm.
• Comply with and enforce applicable legal requirements, agreements, and policies.
• Carry out any other purpose described when collecting information or as otherwise set forth in any applicable agreement.

How We Share Your Information

We will only share your personal information with others for the purposes described in this policy. We do not sell or rent personal information. The parties with whom we may share personal information include:

• Service Providers: Trusted third party service providers who need access to your personal information to perform services on our behalf, such as payment processing, order fulfillment, delivery, customer service, marketing, analytics, research, fraud prevention, security, and legal services. Service providers are bound by strict confidentiality obligations.
• Business Transfers: If we are involved in a reorganization, merger, acquisition, bankruptcy, or sale of some or all of our assets, personal information may be transferred as part of the transaction.
• Legal Requirements: We may disclose personal information if required to comply with laws or legal processes. We reserve the right to disclose personal information to law enforcement or other government officials as we determine necessary or appropriate.
• To Protect Rights: We may disclose personal information to prevent harm or financial loss, protect or defend our rights and interests, or prevent violation of our Terms of Use or other policies.

We do not provide personal information to any third parties for their own marketing purposes.

Your Choices & Rights

You have certain choices and rights when it comes to managing your privacy and the information we collect. These include:

Accessing & Updating Information

You can review and update certain account information by logging into your account. You can also contact us to request access to, correction of, or deletion of personal information we have about you. We may be unable to allow access or make certain corrections if it would impact legal requirements or security.

Marketing Communications

You can opt out of marketing emails by following the unsubscribe instructions located at the bottom of each communication or by contacting us. You can continue to receive service-related and transactional messages, such as order confirmations.

Cookies & Tracking Technologies

Most browsers let you remove or reject cookies and other tracking technologies. You can learn more by visiting AllAboutCookies.org. Note that if you limit these technologies, you may not be able to use certain functionality on the Site.

California Privacy Rights

California residents have certain additional rights with respect to their personal information, as described in our California Privacy Notice.

Submitting Requests

You can exercise privacy rights by submitting requests via email to [email protected] or our contact form. We will respond to requests as required by law and maintain records of your choices.

Data Security

We aim to protect personal information using reasonable security safeguards. We require third party service providers to do the same. However, no data security measures can guarantee complete protection. Unauthorized entry or use is prohibited.

Children’s Privacy

Our Site is not intended for use by anyone under age 18. If you are under 18, do not use our Site, provide any personal information to us, or otherwise submit personal information through the Site. If we learn we have collected personal information from a child under 18, we will take steps to delete it. Please contact us if you believe we have inadvertently collected information from a child under 18.

Changes to this Policy

We may update this policy from time to time as our information practices evolve. If we make any material changes, we will notify you via email or through the Site prior to the change taking effect. We encourage you to review this policy periodically to stay up to date about our privacy practices.

Contact Us

Please contact us with any questions or concerns you may have about our privacy practices or this policy. You can reach us by email at [email protected] or via our contact form.