Welcome to the Enso® Knives online store! We are delighted to offer our fine selection of Japanese knives, knife sets, chef’s knives, and other quality cutlery. When visiting our site or making a purchase, you agree to be bound by the policies outlined below.

Using Our Website

You may browse our site and products without registering or providing any personal information. Making a purchase requires setting up an account.

All content on this site, including text, graphics, logos, icons, images, and software, is the exclusive property of Enso® Knives. You may temporarily download content for non-commercial personal use only. You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, transmit, or exploit any site content without express written permission from Enso® Knives.

We aim to provide accurate product images and descriptions. However, we do not guarantee that all details including colors, sizes, and packaging are perfectly represented. Actual products may vary.

Product availability and pricing are subject to change without notice. Items in your shopping cart are not reserved or guaranteed until checkout is completed.

We make all reasonable efforts to ensure site uptime and accessibility. However, we are not responsible for temporary interruptions due to maintenance, website changes, or technical issues beyond our control.

Ordering Products

To purchase products, you must set up an account. This allows us to process and track your orders accurately. You must be at least 18 years old to create an account.

Providing accurate information is your responsibility. You agree to provide current, complete, and accurate information for your account and when placing orders. We reserve the right to cancel orders or terminate accounts if we believe the provided information is inaccurate or fraudulent.

You may only create one account per person. Each account holder may only place orders for themselves, not on behalf of third parties. We prohibit creating multiple accounts to circumvent policies or gain unauthorized benefits.

Check your order carefully before completing checkout. You are responsible for ensuring the items, quantities, shipping details, and other order information is correct. Enso® Knives is not liable for any errors made during the ordering process.

All stated prices and available methods of delivery apply to U.S. orders only. For international shipping, please contact us directly for a quote.

Do not submit an order unless you agree to these Terms & Conditions. Completing checkout is considered acceptance of our policies. Order confirmations do not signify our acceptance of an order. We reserve the right to refuse service to any customer for any reason.

Payment Methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

You represent that you are authorized to use the payment method supplied. By submitting an order, you promise that all details provided are correct and you will not make any unauthorized charges or attempt to reverse legitimate transactions.

If paying by card, you authorize us to charge your card upon checkout. If the payment fails or is later invalidated, we may suspend your account and attempt to collect any dues owed. Any outstanding balances must be paid immediately.

PayPal handles its own payment processing. We cannot guarantee the timing or success of PayPal transactions. Issues must be addressed directly with PayPal’s customer service.

All stated prices are in U.S. dollars. You are responsible for any conversion or foreign transaction fees from your payment provider.

We do not store full credit card details after checkout. Your payment information is securely transmitted and then purged from our systems in compliance with PCI-DSS standards.

Product Pricing & Promotions

Prices shown are in U.S. dollars. Sales tax will be added during checkout for orders shipping to Tennessee addresses. For orders to other states, tax may be collected if we establish a sufficient business presence per state regulations.

We reserve the right to adjust pricing at any time. If the price changes before your order ships, we will notify you and request confirmation of the new total. Price adjustments will not apply retroactively to completed orders.

Any coupons, discounts, or promotion codes must be entered at checkout to apply. Promotions are mutually exclusive and may not combine with other offers unless stated otherwise.

Typographic errors do not obligate fulfillment. If a product’s price is obviously misstated, we hold the right to cancel orders placed for that item.

Shipping & Delivery

We provide free standard shipping within the contiguous U.S. on all orders over $75. For orders under $75, standard shipping is $5.

Expedited shipping options are available at checkout for an additional cost:

• 3-5 Day Shipping: $15
• 2 Day Shipping: $20
• Next Day Shipping: $35

Shipping costs are based on order total, not item count. Multiple items in one order over $75 qualify for free shipping.

We only deliver to valid addresses within the United States. We cannot ship to P.O. boxes, military APO/FPO addresses, or outside the U.S.

You will receive tracking information when your order ships. Expected delivery dates are estimates only; we are not liable for shipping delays due to carrier issues or other unforeseen circumstances.

We must receive accurate shipping information with your order. If packages are returned or fail to deliver due to incorrect details, you may be charged additional shipping fees to resend.

You own your products once shipped. Ownership and risk of loss transfers to you when we provide the order to the carrier. We are not liable for lost, stolen, or damaged packages after handoff to the shipping service.

Inspect deliveries promptly upon arrival. Please notify us within 3 business days of any shipping damages or order inaccuracies so we may coordinate resolutions with the carrier and make appropriate corrections.

Returns & Refunds

If you are not completely satisfied with your purchase, we accept unused returns within 30 days of delivery for a full refund to the original payment method. Items must be returned in original condition with tags still attached.

Contact our Customer Service team to receive a prepaid return label. We are unable to process returns without a valid RMA number, so please do not send anything back without contacting us first.

Once your return is received and verified, we will issue a credit within 2-3 business days. Refunds may take 1-2 billing cycles to fully process with your financial institution.

We do not refund the original outgoing shipping costs on returns. You are responsible for paying return shipping, unless the reason for return is our error (damaged, defective, incorrect item shipped, etc.).

Exchanges are handled as a return and reorder. We do not offer free exchange shipping.

Some products are non-returnable, such as engraved or personalized items. Please check individual product pages for return eligibility before ordering.

Sale items must be returned within 14 days. Clearance, closeout, or other discount merchandise has a reduced return window.

Refunds are issued to the original payment method. If you used a debit or credit card, the money will be credited back to that same account. Return the items using our prepaid label and we’ll take care of the rest!

Product Care & Use

Enso® knives are crafted from quality Japanese steel through traditional honing and sharpening techniques. Like any fine cutlery, proper care is required to keep them performing at their peak.

Hand wash and dry knives immediately after use. Never put knives in the dishwasher, as harsh detergents and hot water will damage the blades.

Avoid cutting directly on hard surfaces. Use a cutting board to protect the edges. Impact with metal, stone, glass, etc. will chip and pit the blades.

Do not overload knife blocks. Placing too many knives or applying excessive force may bend or warp slots. Store knives properly when not in use.

Hone frequently; sharpen only when needed. Use an honing steel to realign the edge after several uses. Sharpen with whetstones or professional services when honing is no longer sufficient.

Oil and wipe after washing. Keep wood knife handles sealed by regularly applying food-safe mineral oil. Clean and dry blades fully to prevent corrosion.

Proper knife skills are also imperative. Never slide or scrape blades sideways on cutting boards. Allow the knife’s weight to do the work with gentle up-and-down motions.

By caring for your Enso® knives properly and using good technique, they will serve you reliably for many years to come! Please contact us if you have any other product use questions.

Privacy Policy

We respect your privacy while using our site and recognize your trust in providing us with personal information. This privacy policy summarizes what information we collect, how it is used, and your rights to viewing, accessing, updating, and deleting data.

Data collected:

• Account registration details such as name, email, and address
• Billing and payment information like credit card number
• Order details including items purchased, quantities, costs, etc.
• Communications with our Customer Service team
• Reviews, feedback, or other user-generated content

How we use data:

• Provide products and services you have ordered
• Process payments and account management
• Communicate about orders, shipping, returns, or account issues
• Personalize shopping experience, make recommendations, and improve our store
• Manage disputes, troubleshoot problems, enforce policies

We only share information with third parties essential to operations:

• Payment processors handle transactions
• Shipping carriers deliver orders
• Service providers maintain our site and systems

We aim to keep data for only as long as necessary for its purpose. Account information is retained to honor policies like returns. Records of purchases are kept per tax audit requirements. We purge unnecessary data in regular intervals per data retention standards.

You may access, update, or delete your account and related information at any time by contacting our Customer Service team. You may opt out of promotional communications like our email newsletter.

While we aim to fully protect all data, no security measures are 100% foolproof. We cannot guarantee prevention of unauthorized access or loss of information due to technical limitations or malicious actions by others. Please notify us immediately if you believe your account or information is compromised.

If you have any other privacy concerns, please reach out! We are happy to answer questions and address any issues.

Intellectual Property

All content included on this site is the property of Enso® Knives and protected by copyright laws. This includes all text, graphics, logos, icons, images, product photos, digital downloads, price lists, and software code.

You may not modify, copy, distribute, transmit, or publicly display site content without express consent. Scraping, data mining, or attempting to extract data from the website via automated scripts, bots, or other means is strictly prohibited.

Any trademarks featured or referred to on our site belong to their respective owners. Use or mention of third-party products, services, or brands does not imply we endorse or sponsor that company.

Affiliate Disclosure

Enso® Knives participates in various affiliate marketing programs. We may receive commissions for purchases made through affiliate links found on our site.

Affiliate partnerships do not influence our opinions or recommendations. However, we wish to fully disclose these arrangements to ensure you can trust our views are impartial.

Warranty & Defects

We warranty our products to be free of defects in materials and craftsmanship for normal use and care. All Enso® knives come with a limited lifetime warranty from the date of original purchase. If any damage or defects are found, we will evaluate the damage and sole remedy options per below:

• Cosmetic defects will be repaired or the item replaced.
• Functional defects will be repaired or the item replaced. Replacement is limited to the same item or one of equal value. Refunds over $500 require returning the item.
• For sets, only the defective piece may be replaced, not the entire set, unless otherwise specified.

This warranty covers defects arising from the manufacturing process, not user damage from improper use or negligence. Misuse such as placing in dishwasher, cutting on glass or metal, using sharpeners incorrectly, or chipping from impact are not covered.

Contact Customer Service regarding any defects and to begin the warranty process. Provide order details such as purchase date and invoice number. Be prepared to mail in the defective product for further evaluation and remain in contact until the issue is resolved.

Proof of purchase is required for warranty service. Digital receipts are sufficient. Photocopies or missing information can complicate matters.

Repairs or replacements under warranty do not extend the period of coverage. The original expiry remains in effect.

Warranty applies to original purchaser only. It is non-transferrable if items are gifted or resold.

Packages marked as a gift are also covered by this warranty policy. The gifting customer should initiate service requests.

Our warranty provides additional protections on top of rights provided by law. You are not required to agree to our terms to retain protections given automatically by the Magnuson-Moss Warranty Act and your state’s statutes governing warranties. Customers may pursue legal remedies without first participating in our warranty process.

If you have any issues obtaining warranty coverage, reach out to our Customer Service team and we will work to make things right!

Disclaimers

Enso® Knives disclaims any responsibility for harm stemming from reliance on information provided on this website. All content is for informational purposes only. It is not professional advice tailored to your specific circumstances. Relying on any information here over qualified professionals is done at your own risk.

While we aim for accuracy in all details, we are human and inadvertent errors or outdated information may appear from time to time. We are not liable for any inaccuracies, errors, or omissions on the site.

We reserve the right to modify site content, policies, and these Terms & Conditions at any time. The most current versions will be reflected here. By continuing to use our site and make purchases, you agree to the newest versions of all policies.

Your interactions with third-party advertisements or links are solely between you and those parties. We do not control or endorse and are not responsible or liable for third-party content, policies, or actions. Please review the privacy policies and terms of any other website you visit.

To the maximum extent permitted by law, Enso® Knives disclaims any liability for damages arising from use of this site or our products. This includes direct, special, incidental, or consequential damages (including but not limited to lost profits or damages stemming from lost data) resulting from use or inability to access the website, even if we have been advised of the possibility of such damages.

You agree to indemnify and hold Enso® Knives harmless from any claims arising from your use of our website or violation of these Terms & Conditions.

Contact Us

Thank you for taking the time to review our policies. Please contact us if you have any questions or concerns regarding this agreement:

Enso® Knives
123 Cutlery Lane
Nashville, TN 37277

Phone: (615) 555-0127
Email: [email protected]

We generally respond within 24 business hours and will make every reasonable effort to address any issues to your satisfaction.